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Privacy Policy
Information we may collect
Ozluxe96 Casino aims to collect only information that is reasonably needed to provide and manage online gaming services, meet legal and security requirements, respond to enquiries and improve the website. The information handled may vary depending on how a player uses the website, the account features available and the checks that may be required.
Account and contact details
When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, username, password, telephone details and email address. It may also record account preferences, responsible gaming settings, communications preferences and information provided when a player contacts customer support. Passwords should be protected using appropriate security methods and should not be shared with other people.
Identity and verification information
To confirm identity, eligibility or account information, the site may request verification documents or related information. This can include information shown on identity documents, proof of address, information needed to confirm age and other details relevant to account security. Verification material is handled for checking purposes and may be reviewed to help prevent identity misuse, fraud, money laundering and other prohibited activity.
Payment and transaction records
The site may handle records about deposits, withdrawals, wagers, wins, losses, account balances, payment methods and transaction history. Payment processing may involve external payment providers. Where a payment provider processes information under its own privacy terms, players should also review those terms. Ozluxe96 Casino may retain transaction references and related records even when it does not receive or store complete payment card details.
Device, usage and cookie data
When a player visits or uses the website, technical information may be collected automatically. This may include an IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, access times, referral information and details about interactions with the website. Cookies and similar technologies may be used to remember preferences, keep sessions working, support security, understand website performance and provide relevant communications where permitted.
How information is used
Personal information may be used for the following purposes. The particular information used will depend on the service, the player’s activity and the requirements that apply to the account.
- To create, operate and maintain a player account, including account authentication and access management.
- To process deposits, withdrawals, wagers and other account transactions, and to maintain accurate account records.
- To carry out age, identity, eligibility and account verification checks.
- To prevent, detect and investigate fraud, attempted fraud, money laundering, collusion, account misuse, security incidents and other prohibited or unlawful activity.
- To meet applicable legal, regulatory, tax, financial, responsible gaming and record-keeping obligations without naming or limiting the requirements that may apply.
- To provide customer support, investigate complaints, answer questions and communicate about account activity, website changes or service matters.
- To protect the website, its players and its systems, including monitoring unusual activity and investigating technical or security events.
- To understand how the website is used, troubleshoot problems, test features and improve functionality, accessibility and user experience.
- To send marketing or promotional communications where allowed and where the player has provided the required consent or has otherwise permitted such communications.
- To enforce applicable terms, policies and account rules, and to establish, exercise or defend legal rights where necessary.
Marketing messages may be sent through channels selected or made available by the site. Players can withdraw consent to marketing at any time by using an available unsubscribe option or by contacting support@ozluxe96casino.best. Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal, and it does not necessarily stop essential service messages, account notices, security alerts or legally required communications.
Sharing information
Information may be shared where reasonably necessary to provide the services or meet the purposes described in this Policy. This may include sharing relevant information with payment and identity verification providers, technology and hosting providers, customer support tools, security and fraud prevention services, professional advisers and other service providers acting on behalf of the website. Information may also be disclosed where required or permitted by law, to protect rights and safety, or in connection with a business change. Service providers are expected to handle information appropriately and only for authorised purposes.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies that can be placed on a device when a player visits a website. Some are necessary for core functions, such as signing in, maintaining a secure session and remembering selections. Others may help measure performance, understand usage or support communications and advertising, depending on the settings and permissions that apply.
Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect the availability, security or performance of some website features. Browser settings may also allow players to delete cookies that have already been stored. Cookie controls do not necessarily remove all other forms of technical information collected during a website visit.
Security measures
Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure connections and staff or supplier procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure. Players should use a unique password, keep login details confidential, sign out of shared devices and contact support promptly if they suspect unauthorised account activity.
How long information is kept
Personal information is kept for as long as reasonably needed for the purposes described in this Policy, to provide services, resolve disputes, maintain business and security records, enforce applicable terms and meet legal or regulatory obligations. Some account, identity, payment and transaction records must be retained for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and how to contact us
Depending on the circumstances and the requirements that apply, players may have rights concerning their personal information. These rights are not always absolute, and a request may be limited where information must be kept for legal, security, fraud prevention, dispute resolution or other legitimate purposes. A reasonable identity check may be required before a request can be completed.
Requests players may make
- Access: request information about the personal data held about you and, where appropriate, a copy of that information.
- Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
- Deletion: ask for personal information to be deleted where there is no lawful or operational reason for it to be retained.
- Marketing consent: withdraw consent to marketing communications at any time. This does not necessarily stop service, security or legal notices.
- Information about handling: ask general questions about how personal information is collected, used, shared or stored.
To exercise your rights, ask a privacy question or request access, correction or deletion, contact support@ozluxe96casino.best. Please explain your request clearly and include enough information to help locate the relevant account, but do not send passwords or unnecessary payment details. The site may ask for additional information to confirm identity and protect the account. Requests will be considered and handled within a reasonable period, subject to applicable requirements and any necessary verification.
If information is deleted, some services may no longer be available or an account may not be able to remain open. A deletion request may also be refused or limited where records are required to be retained, where deletion would affect another person’s rights, or where the information is needed to investigate fraud, protect security, meet legal obligations or establish or defend a claim.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version will apply from the date it is published on the website. Players should review this page periodically, particularly before continuing to use the services after a significant update. Continued use of the website after an update may indicate acknowledgement of the revised Policy where appropriate.